Description
U.S. Hosted Tenant: app.softledger.com
E.U. Hosted Tenant: eu-app.softledger.com
If you are having issues logging into SoftLedger, follow these steps:
First, check to be sure you are using the right email address without any errors. This will need to be the email address provided to SoftLedger to set up your user account.
If forgot password email is not received, consider white-listing
Clear your cookies/cache for the SoftLedger site (e.g. app.softledger.com)
Check our status page - https://status.softledger.com
Type in the SoftLedger URL (e.g. app.softledger.com) rather than accessing from a bookmark
Hard refresh your browser (hold down the Control or Command button while clicking the refresh icon)
If all those fail, restart your computer and reattempt login
If you are unsuccessful after those attempts, please contact support@softledger.com to troubleshoot further.